Inspire Cleaning Privacy Policy
1. Who We Are
In this Policy the following terms shall have the following meanings:
This privacy policy explains how Inspire Cleaning Group Ltd (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information.
Our registered office is:
Inspire Cleaning Group Ltd
Unit 6, Little Court
Gammaton Road
Bideford
Devon
EX39 4FG
United Kingdom
Tel: 0800 888 6655
Email: info@inspirecleaning.com
This policy also applies to our independent franchisees and cleaners, known as InspirePROsTM, who act on our behalf when delivering cleaning services.
2. Information We Collect
We collect personal information directly from you when you:
- Contact us by phone, email, or through our website
- Book a cleaning service or request a quote
- Provide feedback, reviews, or interact with us on social media
- Communicate with your assigned InspirePROTM
The personal data we may collect includes:
- Full name
- Address
- Phone number(s)
- Email address
- Payment or invoice details (note: we do not store full card details)
- Access notes for properties (e.g. alarm codes or key safe codes, only where provided)
- Preferences and special requests related to your cleaning service
3. How We Use Your Information
We only use your personal information for the following purposes:
- To provide and manage your cleaning service
- To assign and schedule InspirePROs™ for your bookings
- To communicate updates, reminders, or service changes
- For billing and payment processing
- To improve our services and customer experience
- To meet legal, regulatory, or insurance requirements
4. Franchisees and InspirePROsTM
All Inspire Cleaning franchisees and cleaners (InspirePROsTM) who deliver services on our behalf are contractually bound to:
- Follow this privacy policy
- Handle your data with care and confidentiality
- Only access your information where necessary to carry out the cleaning service
We regularly audit and review compliance across our network.
5. Lawful Basis for Processing
We rely on the following lawful bases under the UK GDPR and Data Protection Act 2018:
- Contractual – to perform the services you have requested
- Consent – where applicable, such as for marketing communications
- Legal obligation – to comply with applicable laws
- Legitimate interests – to operate and improve our business responsibly
6. How We Share Your Information
We do not sell or trade your personal data. We may share your data with:
- Our registered franchisees and InspirePROsTM (on a need-to-know basis only)
- Third-party service providers (e.g. payment processors, booking systems, email platforms)
- Legal or regulatory bodies where required by law
All third parties are required to keep your data secure and act in accordance with UK data protection laws.
7. Data Retention
We retain your personal data only for as long as necessary:
- To provide services to you
- To meet legal, insurance, and tax obligations
- For internal analysis (e.g. service improvement)
Typically, customer data is retained for up to 7 years after your last service, unless you request deletion earlier (where legally permitted).
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict how we use your data
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact us at info@inspirecleaning.com.
9. How We Protect Your Information
We take security seriously. Measures we use to protect your data include:
- Encrypted communication systems
- Secure cloud storage and password protection
- Limited access to authorised personnel only
- Regular staff and InspirePROTM training on data privacy
10. Cookies and Website Data
We may collect anonymised data via cookies to improve our website experience. See our separate Cookie Policy for more details.
11. Policy Updates
We may update this privacy policy from time to time. Changes will be posted on this page with an updated “Effective Date.” We recommend checking back periodically.
12. Contact Us
If you have any questions about this privacy policy or how we handle your data,please contact:
Inspire Cleaning Group Ltd
Email: info@inspirecleaning.com
Phone: 0800 888 6655