Inspire Cleaning - Frequently Asked Questions

Our Deep Clean service is for customers who need every kitchen and bathroom cabinet cleaned, every kitchen and bathroom
shelf and drawer wiped, the oven cleaned, and their refrigerator cleaned, inside and out. This service is appropriate
when

1: you have been out of town for an extended period of time, and your home has been unattended

2: you have had, or will be having, house guests (particularly with young children and/or pets)

3: you have had a party where your guests were less-than-kind to your home, or

4: you are moving in or out of a new home. If your home has a “mysterious odour,” it may be in need of a Deep Clean.

Inspire Cleaning provides all the products necessary for a standard home cleaning, including:

1. Microfiber cloths (clean cloths for each appointment)

2. Sponges (disinfected before each appointment)

3. Disposable dusters

4. Scented, non-toxic all-purpose cleaners

5. Mopping solution (neutral solution safe on finished wood floors, tiles, vinyl, etc.)

6. Mops (for dry mopping and wet mopping)

We do not provide abrasive/heavy duty or bleach), as these products are not in keeping with our environmental mission.
However, we would be happy to use these products, and any other specialty products, if provided. All you will need
to supply will be: dishwasher powder or tablets, running water, and any specialty or abrasive/heavy duty cleaners
you would like used instead of our standard, environmentally-friendly products. If you plan to ask the cleaner to
use specialty or abrasive cleaners, please include instructions in your special account instructions (e.g., where
to use the products, and how much to dilute them).

* If you do not have these products, and you believe they will be needed please contact us first so we can source the
right products for your clean.

We know that customers prefer to have the same person providing their service, both for consistency and perceived security
(i.e., they “trust” a particular cleaner). If you want your home cleaned by one person, we are happy to accommodate
you. However, one of the advantages of working with Inspire Cleaning is that all of our cleaners are insured, vetted and trained.

Here at Inspire Cleaning, we take our obligations to both our customers and our planet seriously. As such, we use environmentally friendly products. The products we use do not contain bleach or ammonia (so there will be no unpleasant odour when you arrive home after a clean). We also use microfiber cloths, where possible. Nevertheless, when necessary, we use products and processes that some may consider not “green.” We do this when we have to choose between: 1, using a
sanitary, effective cleaning method, and 2, using a “green” product or process. For example, we use: freshly cleaned
microfiber cloths at every home. Reusing cloths from one home to another would be easier (because there would be
less for cleaners to carry), and cheaper! However, we do not want to transfer dust from one home to another, so we
use clean cloths for each appointment. In short, we do not sacrifice the quality of our service in the name of being technically “green.”

Inspire Cleaning plans its schedule carefully to ensure that we arrive to each home within the arranged time frame. Therefore, we ask that you please cancel or reschedule any appointments before 5pm on the day prior to your appointment. If
you do have to make a last minute cancellation after this time Inspire Cleaning reserves the right to charge a £30 cancellation fee.

Payment can be made online at the time of booking. We are happy to accept payment via cash, cheque or bank transfer.

We understand that it is a privilege to be in your home, and we are always careful. Most home insurance policy’s can include cover for trades people working in your home. To ensure that you are protected, we carry public liability insurance. In the event of damage of any kind, please speak to your cleaner.

While every effort is made to use great care in your home, sometimes accidents do happen. Our cleaners are trained to immediately notify us if something is broken or damaged so that we can handle the situation as soon as possible.

That’s okay! Just leave us detailed entry instructions when you schedule your appointment with us. We are happy to hold
keys and alarm codes for your property subject to filling in our Key Holders Responsibility Form. Your home will be locked and any alarm reactivated when the cleaner leaves.

We can make the beds. If you want us to remake the bed with new sheets, just leave your new sheets on top of the bed.

All of our certified cleaners are carefully screened, interviewed, background-checked, and trained. Once a cleaner has been “certified,” he or she can be subject to random inspections during the course of their duties.

Yes, special instructions can be left for the cleaner when you schedule your appointment online. After the clean is complete, we very much welcome your feedback and comments.

We love animals, but they don’t always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements whie we are in your home.