Inspire Cleaning - Frequently Asked Questions

Q. Why is Inspire Cleaning the professional cleaning service for me?

Inspire Cleaning offers fast, convenient booking, punctual arrivals, and friendly customer service. All our cleaners are insured, reference-checked, and trained in the Inspire Cleaning Method. We provide a customised cleaning experience using high-quality, sensitive products.

Q. What is included in a Inspire Cleaning Deep Clean?

Our Deep Clean is ideal for intensive cleaning, such as:

  • Cleaning inside and out of kitchen and bathroom cabinets, drawers, and shelves2. Oven and refrigerator cleaned thoroughly It’s especially suitable if:
    • Your home has been vacant for a while
    • You’ve had (or are expecting) house guests
    • You’ve hosted a party
    • You are moving in or out

If your home has a lingering odour or needs a fresh start, a Deep Clean is the right choice.

Q. What products are included with your cleaning services?

We provide all necessary products for a standard clean, including:

  • Fresh microfibre cloths
  • Disinfected sponges
  • Disposable dusters
  • Non-toxic, scented all-purpose cleaners
  • Neutral mopping solution (safe for most flooring)
  • Dry and wet mops

We do not supply bleach or abrasive chemicals but are happy to use any you provide. Please ensure clear instructions are left if you want specific products used.

Q. Will I always have the same cleaner?

We do our best to assign the same cleaner to you each time for consistency and comfort. However, all Inspire Cleaning professionals are thoroughly vetted, insured, and trained, so you can be confident in the quality of every visit.

Q. Is Inspire Cleaning environmentally friendly?

Yes. We prioritise the use of green, non-toxic products. However, if necessary, we may use non-green methods to ensure cleanliness and hygiene.We never compromise the quality of our service, and always use fresh cloths per home to avoid cross-contamination.

Q. What is Inspire Cleaning cancellation policy?

Please cancel or reschedule before 5pm on the day prior to your appointment to avoid a £30 late cancellation fee.

Q. What forms of payment do you accept?

We accept payment online, in cash, via bank transfer, or by cheque.

Q. Are you insured in case of damage?

Yes. We hold public liability insurance. If something is damaged, please speak directly with your cleaner so we can resolve it promptly.

Q. What happens if something breaks during cleaning?

Our cleaners are trained to report any incidents immediately. We will address and resolve the matter professionally.

Q. What if I’m not home when the cleaner arrives?

No problem. Simply provide access instructions when booking. We can securely hold keys or alarm codes after you complete our Key Holder Responsibility Form. Your home will be locked and alarmed again upon departure.

Q. Can the cleaner change my bedding?

Yes. If you would like fresh sheets used, please leave them on top of the bed.

Q. How are Inspire Cleaning professionals trained?

All cleaners are carefully selected, interviewed, background-checked, and professionally trained. They may also be subject to random performance checks.

Q. Can I provide feedback or special instructions?

Absolutely. Leave special instructions when booking online. Feedback after your clean is always welcome and encouraged.

Q. WWhat about pets in the home?

We love animals. If your pet is anxious or aggressive, please make alternative arrangements while we are present to ensure everyone’s safety.

Q. What happens if someone is injured in my home during a clean?

We are fully insured to protect both you and our staff in the unlikely event of an injury.

Q. What if something gets missed during the clean?

If you notice anything has been overlooked, please contact us within 24 hours and we’ll happily return to re-clean the area free of charge.

Q. What if I need to reschedule my appointment?

Please notify us at least 1 working day before your appointment to avoid a late cancellation charge. Contact the office directly, not your cleaner, for any schedule changes.

Q. How often can you clean my home?

We offer flexible scheduling – weekly, fortnightly, monthly, or one-off cleans. You’re not tied into a contract and can adjust the frequency as needed.

Q. What if I’m not satisfied with my clean?

Your satisfaction is our top priority. If anything isn’t right, just let us know within 24 hours and we’ll return to fix it at no extra cost.

Q. Do you always send the same team?

We try to send the same person or team for every clean. If unavailable, a similarly trained replacement will be provided.

Q. Can I tip my cleaner?

Yes, tips are appreciated but never expected. You’re welcome to tip per visit or give a one-off tip during the year.

Q. Can my pets stay at home while you clean?

Yes, if they are friendly or comfortable around strangers. If you won’t be home, please provide instructions for cleaning around your pet.

Q. What if my clean is scheduled on a bank holiday?

If your appointment falls on a holiday, we’ll contact you in advance to reschedule.