Terms and Conditions of Service:
Inspire Cleaning Group Ltd
Effective Date: January 2025
1. About Us
These Terms and Conditions (“Terms”) govern the provision of cleaning services to customers by Inspire Cleaning Group Ltd, whose registered office
is:
Unit 6, Little Court, Gammaton Road, Bideford, Devon, EX39 4FG, United Kingdom
Tel: 0800 888 6655
Email: info@inspirecleaning.com
Inspire Cleaning operates through a network of independent franchisees and professional cleaners, referred to as InspirePROs™. These individuals are
trained, insured, and operate under strict service agreements and licensing with Inspire Cleaning Group Ltd.
2. Definitions
- “Company” means Inspire Cleaning Group Ltd and its authorised franchisees.
- “Customer” means the individual or entity requesting cleaning services.
- “Agreement” means the contract formed upon acceptance of a quotation and these Terms.
- “Quotation” means the pricing and service summary sent to the Customer.
- “Service Fee” means the amount payable by the Customer for the services.
- “InspirePROTM” means a cleaner operating under Inspire Cleaning Group Ltd.
- “Property” means the location where services are to be provided.
- “Visit” means a scheduled appointment to carry out cleaning services.
3. Placing an Order
- Orders can be placed by phone, email, or via our website.
- The Customer must provide full and accurate information regarding the property and required services.
- A formal Quotation will be issued following an assessment. Services begin only once the Customer accepts the Quotation and pays any initial Service Fee.
- The Customer may amend the order before acceptance. Any postacceptance changes must be agreed in writing.
4. Service Fees and Payments
- Service Fees are payable in advance and typically cover a 28-day period.
- Payment must be received in full before services commence.
- Invoices must be paid within the terms stated. Late payments will incur interest at 3% above Barclays Bank base rate.
- All fees are inclusive of labour, cleaning products, and standard equipment, unless otherwise specified.
5. Delivery of Services
- Services will be performed in accordance with the agreed specification in the Quotation.
- We aim to provide the same InspirePRO™ for each visit, but this is not guaranteed. You will be informed of any change in advance where possible.
- We provide all cleaning products and equipment unless the Customer has requested to use their own.
- Our InspirePROs™ will not move heavy furniture or clean delicate, antique, or high-risk items unless previously agreed.
- Customers requesting cleaning inside fridges, freezers, or cupboards must ensure these are emptied beforehand.
- All waste generated by our cleaning will be disposed of appropriately. Household waste remains the Customer’s responsibility
- If any cleaning beyond regular scope is required (e.g. after spills), this must be approved in advance and will be invoiced separately.
6. Customer Responsibilities
- The Customer must ensure the InspirePROTM has access to the Property at the agreed times.
- Access can be granted via key, keypad, or being present. We recommend ensuring your insurance covers tradespeople in your home.
- The Customer must provide access to electricity and running water.
- At least 48 hours’ notice must be given for cancellations. Failure to do so may result in a full charge for the missed visit.
- Any criminal incident must be reported immediately to the police and to Inspire Cleaning. We will fully cooperate but are not liable for loss or theft.
- Customers must notify us promptly of any changes in contact details or circumstances affecting the provision of services.
7. Cancellation and Termination
- Customers may cancel the Agreement at any time after the Initial 30-day period by giving 7 days’ written notice.
- Final invoices will be issued in line with the normal billing cycle.
- The Company reserves the right to terminate services if:
- The Customer fails to pay fees within 30 days of due date.
- The Customer demands unreasonable services or breaches these Terms.
- The Company fails to deliver services as agreed for 3 or more consecutive visits
- Either party may terminate the Agreement immediately in cases of serious breach or insolvency of the other party.
8. Liability
- The Company’s total liability is limited to £100 for direct losses arising from our negligence.
- We are not liable for losses resulting from Customer instructions or failure to follow guidance.
- Nothing in these Terms limits liability for death or personal injury caused by negligence.
- Customers should ensure their household insurance covers potential cleaning-related damage or incidents.
9. Data Protection
We collect, process, and store your personal data in accordance with our Privacy Policy and UK GDPR laws. We do not share your information with third parties without your consent, except where required to deliver services or comply with the law
10. Non-Solicitation Clause
By entering into this Agreement, you agree not to:
- Hire or directly engage any InspirePRO™ for private work outside of this contract,
- Solicit or induce Inspire Cleaning staff, contractors, or franchisees to work elsewhere,
- Contact Inspire Cleaning customers or interfere with its business relationships.
Breach of this clause may result in claims for lost revenue equivalent to 12 months of average charges.
11. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including natural disasters, power outages, internet disruption, strikes, pandemics, or government actions.
12. Notices
All official notices must be sent by email or post to:
Inspire Cleaning Group Ltd
Unit 6, Little Court, Gammaton Road, Bideford, Devon, EX39 4FG
Email: info@inspirecleaning.com
13. Complaints
We are committed to high standards. If you have any concerns, please contact us directly by phone, email, or post. We aim to resolve all complaints promptly and fairly.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to Terms
If any part of these Terms is found to be invalid or unenforceable, the remaining
provisions will remain in full force and effect.